Privacy Policy

1. Information We Collect

We collect information you provide directly, such as account details, contact messages, and course activity. We also collect limited technical data automatically, including IP address, device type, and pages visited for security and analytics.

• Account and contact details (name, email, optional phone)
• Course interactions (progress, quiz attempts, timestamps)
• Technical logs (IP address, user agent, error telemetry)
• Cookie preferences and consent status

2. How We Use Information

We use your information to operate courses, communicate with you, secure our services, and comply with legal obligations. We do not sell personal data.

3. Sharing

We share data with service providers that help us deliver the service (e.g., hosting, email). These providers are bound by contractual obligations and process data only on our instructions. We may disclose information if required by law or to protect rights and safety.

4. Cookies

We use essential cookies to maintain sessions and preferences, and optional analytics cookies to understand usage. You can manage preferences in our cookie banner and via your browser settings.

5. Data Retention

We retain personal data for as long as needed to provide services and meet legal obligations. When no longer necessary, we delete or anonymize data in accordance with our retention schedule.

6. Security

We implement administrative, technical, and physical safeguards, including access controls, encryption in transit, and vulnerability management. No system is perfectly secure; we continuously improve our defenses.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. To exercise rights, contact us at [email protected].

8. International Transfers

If data is transferred across borders, we use appropriate safeguards such as standard contractual clauses to protect your information.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided data, contact us to remove it.

10. Changes to This Policy

We may update this policy to reflect changes in practices or legal requirements. We will post updates with a new effective date.

11. Contact Us

If you have questions about this policy or our practices, email [email protected] or write to us at VividCove Institute, 548 Market St, San Francisco, CA 94104, USA.